DUE TO COVID - 19 WE WILL BE OFFERING A REDUCED SERVICE MENU AS SHOWN BELOW.
CUTTING & STYLING
Prices shown are for Stylist/Senior Stylist/Master Stylist/Art Director and listed as from
Women's Cutting & Styling – £59/£64/£69/£74
Men's Cutting & Style – £48/£53/£58/£63
All services include a consultation, luxury shampoo, head massage and complementary bottled water.
Prices shown are for Technician/Senior Technician/Master Technician
Full Head – £128/£138/£148
Half Head – £108/£118/£128
Full Head INOA Ammonia Free – £77/£82/£87
Regrowth INOA Ammonia Free – £62/£67/£72
Full Head Permanent – £70/£75/£80
Regrowth Permanent – £55/£60/£65
Semi-Permanent – £55/£60/£65
Full Balayage – £124/£134/£144
Reverse Balayage - £114/124/134
Ombre – £114/£124/£134
Colour Change/Correction – On consultation
*Semi/Permanent colour & partial Balayage/Highlights
All salon services at The Lounge Soho London hairdressers, include a consultation, head massage, conditioner and finishing products. A complimentary drink of bottled water is included.
PLEASE NOTE: We will be including a £5 PPE charge to all bookings.
Pre-Lightening & Toning
*Full Head (short virgin hair) – £119/£129/£139
*Full Head (mid-length virgin hair) – £139/£149/£159
*Full Head (long/thick virgin hair) – £159/£169/£179
*Re-Growth (more than 6 weeks) – £119/£129/£139
*Add £10 for ammonia free & platinum plus pre-lightener
Prices shown are for In-Salon/In-Colour
Olaplex/Smartbond – £37/£32
Bespoke – £17
Gift Cards Why not treat someone! The Lounge Soho Gift Certificates can be purchased online and redeemed against all haircuts, technical services, hair treatment services and hair care products in the salon.
Whether it’s five pounds towards a hair product; twenty pounds towards a hair treatment or a hundred pounds towards a haircut and hair colour.
Due to our recent extended closure, we kindly request you arrive on time for your appointment as your stylist will often be fully booked; if you arrive more than 10mins late they may not have enough time to carry out your service and you will be charged the full price of your booked service.
Client appointments are very important to us and they are reserved especially for you and we ask all new clients having a service over a certain value to leave a £50 deposit. We understand that sometimes schedules adjustments are necessary and therefore, we respectfully request at least 24 hours notice for cancellations.
When a client forgets or cancels their appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance via text or phone because we know how easy it is to forget an appointment booked months ago.
The following cancellation fees will apply:
Less than 24 hour notice - Will result in a charge equal to 100% of the reserved deposit amount.
No Show - Will be charged 100% of the reserved deposit amount.
Appointments made within the 24 hour period and need to cancel - The client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the deposit amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Thank you for viewing and supporting our policies criteria.
Feedback & Complaints
If you are dissatisfied with any part of your service at The Lounge Soho or you just want to tell us how much you enjoyed it, please email us – we are always happy to help.
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim for the highest standards in everything we do. Complaints are rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback. Tell someone you're not happy with the service you've received, either while you're in the salon or as soon as possible after leaving but within 2 weeks. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks.
If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private. Where we think your complaint is reasonable, we will redo the part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist, if you prefer. If we can't fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be. If, after following our complaints policy we still can't agree on how to resolve the complaint to your satisfaction, as required by the Consumer Rights Act 2015 we will refer you to a certified alternative dispute resolution provider.